Return & Refund Policy

At WILDWOOD Boutique + Custom Co., we want you to love your order. Because we offer both boutique merchandise and made-to-order custom products, our return policy varies depending on what you purchase.

Please review the section below that applies to your order.

Custom & Personalized Orders

Custom and personalized products include, but are not limited to:

• Custom-printed apparel
• DTF transfers
• Personalized or engraved items
• Laser-cut or laser-engraved products
• Sublimation products
• Custom tumblers
• Custom hats and patches
• Products created using customer-provided names, logos, artwork, photos, wording, or specifications

Because these products are made specifically for you, all custom and personalized orders are final sale once production has started.

Custom products are not eligible for return, exchange, refund, or cancellation due to:

• Ordering the wrong size
• Incorrect spelling or information provided by the customer
• Changing your mind after production begins
• Color or sizing preferences
• Errors contained in customer-provided artwork or files

If We Made a Mistake

We will gladly work with you to correct an order if:

• Your item arrives damaged
• We printed or engraved the item incorrectly
• You received the wrong item
• The product has a manufacturing defect

Please contact us within 7 days of receiving your order and include your order number along with clear photos of the item and the issue.

Depending on the situation, we may offer a replacement, correction, or refund.

Please Review Your Order Carefully

Before submitting a custom order, please double-check all:

• Names and spelling
• Dates and numbers
• Sizes
• Colors
• Uploaded artwork
• Logos
• Personalization details

Once production begins, changes and cancellations cannot be guaranteed.

If you notice an error immediately after placing your order, contact us as soon as possible. If production has not started, we will do our best to make the requested change.

Boutique Apparel, Accessories & Merchandise

Eligible non-custom boutique merchandise may be returned within 14 days of delivery or local pickup.

To be eligible for a return, the item must be:

• Unworn
• Unwashed
• Unused
• Unaltered
• In its original condition
• Returned with original tags attached, when applicable
• Free from makeup, deodorant, perfume, pet hair, smoke odor, stains, or other signs of wear

Items that do not meet these requirements may be denied a refund and returned to the customer.

Final Sale Items

The following items are not eligible for return or exchange:

• Custom or personalized products
• Sale items marked final sale
• Clearance merchandise
• Items that have been worn, washed, altered, or damaged after purchase

Any item specifically marked Final Sale on the product listing or at the time of purchase cannot be returned or exchanged.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an error made by WILDWOOD Boutique + Custom Co. or the item arrived defective.

We strongly recommend using a trackable shipping method when returning merchandise.

WILDWOOD Boutique + Custom Co. is not responsible for return packages that are lost, damaged, or never received.

Original shipping charges are non-refundable, except when the return is due to an error on our part.

How to Start a Return

To request a return:

1. Contact us at shop info@shopwildwoodco.com within 14 days of receiving your order.
2. Include your order number and the item(s) you would like to return.
3. Wait for return instructions before mailing your item.
4. Package the item securely and send it to the return address provided.

Please do not send returns without contacting us first.

Once your return is received and inspected, we will notify you of the status of your return.

Approved refunds will be processed within 5–7 business days to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

Need a different size or color?

Eligible boutique merchandise may be exchanged within the 14-day return window, subject to product availability.

Because boutique inventory can sell quickly, we cannot guarantee that another size, color, or style will still be available.

If the requested replacement is unavailable, you may return the eligible item according to our regular return policy.

Custom and personalized products are not eligible for exchanges unless we made an error while producing your order.

Local Pickup Orders

Orders picked up locally in Owatonna, Minnesota follow the same return guidelines.